Privacy Policy

Section 1 – What We Collect and Why

When you complete a purchase with us, we gather the details you share — including your name, email address, and billing or shipping information — in order to fulfil your order. As you browse our website, we may receive your device's IP address to better understand how our site is being used and to maintain its security and performance. Where you've opted in, we may also send you emails about new arrivals, promotions, and brand updates.

Section 2 – Your Consent

How we collect it Sharing your personal details to complete a purchase, verify payment, arrange delivery, or process a return constitutes consent for that specific use. Where we need your information for any other purpose — such as marketing — we will either request your explicit permission or provide a straightforward way to opt out.

How to withdraw it You can withdraw your consent at any time by getting in touch with us at support@siennarae-malibu.com. Please note that withdrawing consent does not affect any processing that has already taken place.

Section 3 – Sharing Your Information

We may share personal information where we are required to do so by law, or in the event that you are found to have breached our Terms of Service.

Section 4 – Our Platform

Sienna Rae Malibu operates on the Shopify platform, provided by Shopify Inc., which powers our online store and the sale of our products.

Your data is held within Shopify's secure infrastructure, protected by firewalls and encrypted storage systems.

For payments processed through a direct payment gateway, your card details are stored by Shopify in encrypted form, in line with PCI-DSS requirements. Transaction data is only retained for as long as necessary to complete your purchase, after which it is deleted.

PCI-DSS compliance ensures that payment information is handled securely by both our store and any associated service providers.

Section 5 – Third-Party Providers

Any third parties we work with are authorised to use your information solely for the purpose of delivering services on our behalf.

Some providers — including payment processors — operate under their own privacy policies in relation to the data required to complete your transaction. We encourage you to review these policies directly to understand how your information is managed.

Certain providers may be based in, or operate from, a different jurisdiction to your own. By proceeding with a transaction that involves a third-party provider, your data may fall under the laws of that jurisdiction.

Once you leave our website or are redirected to a third-party platform, this Privacy Policy and our Terms of Service cease to apply.

External Links Our store may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend that you review their individual policies before sharing any personal information.

Google Analytics We use Google Analytics to monitor site traffic and gain insight into how visitors engage with our pages.

Section 6 – How We Protect Your Data

We apply recognised industry standards to safeguard your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Payment data is transmitted via SSL encryption and stored using AES-256 encryption. While no transmission or storage method can be guaranteed as completely secure, we comply with PCI-DSS and other established data security frameworks.

Section 7 – Cookies

We use cookies to keep our website running smoothly — from remembering your preferences to enabling essential features — and to support site analytics. For further information on how Shopify uses cookies, please refer to Shopify's Cookie Policy. We may also permit select third parties to place cookies on our site for analytics and advertising purposes.

Managing Cookie Preferences Most browsers are set to accept cookies automatically. You can adjust your browser settings to remove or block cookies at any time, though doing so may affect certain features or your overall browsing experience. You can also manage your cookie preferences directly through the consent options on our site.

Section 8 – Policy Updates

We reserve the right to update this Privacy Policy periodically. Any changes will come into effect upon being published to this page. Where significant changes are made, we will highlight these accordingly. In the event that our business is acquired or merges with another entity, your information may be transferred to the incoming owner to ensure continuity of service.